Special Services are Extensive Repairs, Loc Extensions, Loc Creation, and any service over $150.
LYL is open by appointment only and does not double book. As such, we require deposits to hold all appointments.
Special Services take longer to complete than normal services, which requires reserving longer appointment slots (5-16 hours) and may require monies to be paid in preparation of the appointment (hair, speciality tools & supplies, etc.) For this reason, deposits are usually 50% of the total service amount, which will be deducted from total.
Once deposit is paid, clients have 2 DAYS TO CANCEL from date payment is made for a FULL REFUND. After 2 DAYS, DEPOSIT is NON-REFUNDABLE and will NOT be refunded for any reason.
By making deposit, you agree that it will NOT be refunded for any reason once the 2 days have elapsed.
Special Service deposits usually must be paid 2 weeks before appointment, contact LYL to verify cut-off time. Do NOT pay deposit after cut-off time without first contacting LYL to see if appointment is still available.
If deposit is paid after cut off time and the appointment is not available, deposit will be held as credit towards a future service for 1 month. After that time, credit is forfeited and will not be credited towards any future service.
LYL reserves the right to refuse service to clients who do not follow LYL policies.
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loc your locs - dreadlock Hair care